Helpful answers before your repair starts

If you're making a claim for your car, please let us be the ones who fix it. We've got an excellent reputation with all insurance companies and will ensure that no matter what kind of accident you have had, we'll make the process as smooth as possible.

Repair time depends on factors such as insurance approval, parts availability, and the extent of the damage. Your Car Craft repairer will keep you informed throughout the process and ensure repairs are completed properly and safely.

We'll keep you updated about the status of your car throughout its repair process, either directly or through online messaging.

Yes. Many insurers allow you to choose your own repairer. You should advise your insurer that you want your chosen Car Craft Repairer to handle the repairs.

Yes. Contact your insurer and request your preferred repairer. Most insurance policies allow you to choose who repairs your vehicle.

Yes, you will need to contact your insurer directly, though Car Craft can assist you with the process if needed.

Due to the number of variables involved when it comes to the damage, we need to see the vehicle to give an accurate estimate. You can also use the online estimate process eSmash.

Yes, in most cases. Contact your insurance provider for details before collecting your vehicle.

Your excess is payable directly to your Car Craft repairer when you collect your vehicle unless stated otherwise.

Generally, one quote is sufficient, although some circumstances may require two quotes.

ADAS stands for Advanced Driver Assistance Systems. These systems include features such as lane departure warnings, adaptive cruise control, radars, and cameras designed to improve safety.

Yes, Car Craft also takes on private repair jobs for uninsured customers.

Yes, loan cars are available subject to availability.

Yes, Car Craft offers a complimentary wash on repaired vehicles.

The VIN is a 17-digit serial number usually found on the front windscreen plaque, inside the engine bay, door pillars, or registration papers.

Car Craft provides quality workmanship with experienced technicians to ensure repairs are completed to a high standard.

Services include dent removal, accident repairs, hail damage repairs, paint repairs, panel beating, restorations, paintless dent removal, and scratch repairs.

Yes. Car Craft uses spectrometers and modern technology to accurately match vehicle paint colours.

Calling is the most efficient way to contact Car Craft. Customers can also visit the website for location-specific phone numbers and email addresses.

Car Craft has over 30 years of experience providing high-quality workmanship and customer service across Australia.

Yes. Quotes may change if additional or unexpected damage is discovered during the repair process.

Car Craft Group is one of Australia's largest fleet repair networks, offering nationwide repair services for fleet vehicles.

Car Craft Accident Repair Centre has over 145 members across Australia.

Car Craft Group is Australia's largest independent smash repair network, providing unbiased and high-quality repair services.

The Accident Management Program streamlines the repair process and helps customers manage accident-related repairs efficiently.

Yes, Car Craft offers an online Estimate Quoting system through its website.

Car Craft Group employs over 2,500 people across Australia.

Yes, Car Craft Group supports apprentices by providing training and opportunities within the automotive industry.

Yes, many Car Craft Group owners are award winners at the Paint & Panel Body Shop Awards.

Car Craft Group prioritises employee upskilling and training in the latest repair technologies and techniques.

Yes, all Car Craft Group members are family-owned businesses.